Refund Policy

Refund Policy

At Repairix, we want you to be satisfied with your purchase. If something isn’t right, we’re here to help.

Eligibility for a Refund

  • Items must be unused and in the same condition in which you received them.
  • Items must be returned in their original packaging.
  • You’ll need the receipt or proof of purchase.

How to Start a Return

Contact us at info@repairix.com with your order number and reason for the return. We’ll provide return instructions and the next steps.

Return Shipping

  • Return shipping costs are covered by the customer.

Refunds

Once we receive and inspect the returned item, we’ll notify you and process your refund to your original payment method within 5–7 business days.

Non-Refundable Items

  • Used or damaged products, unless the damage was caused by our error.
  • Items returned after the 30-day return window.
  • Orders affected by shipping carrier issues, including failed delivery attempts, incorrect delivery, loss, or damage caused by the shipping carrier.
  • Orders with an incorrect, incomplete, or invalid shipping address provided by the customer.

In cases involving shipping carrier issues or an incorrect or incomplete shipping address, we may, at our sole discretion, offer either:

    • A replacement shipment to the corrected address; or
    • Cancellation of the order without a refund.